Refund policy

By placing an order with Durunaru ("we," "our," or "us"), you agree to the following Return & Refund Policy. Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or state.

1. Return Eligibility

We gladly accept eligible returns and exchanges.

To qualify for a return:

• You must contact us within 3 calendar days after the delivery date.
• Returned items must be shipped within 21 calendar days from the delivery date.
• Items must be returned unused, in their original condition, and with all original packaging.

The customer is responsible for all return shipping costs unless otherwise required by applicable law.

If a returned item is not received in its original condition, the customer may be responsible for any reduction in the item's value.

For quality assurance and fraud prevention purposes, we may record a video while opening returned packages.

2. Refund Method

Unless otherwise required by applicable law:

• Refunds are issued as Durunaru Store Credit.
• Store credit will normally appear in your account within 5 business days after the return has been inspected and approved.
• Original shipping charges are non-refundable.

3. Order Cancellation

Orders may only be cancelled after approval by Durunaru.

If an approved cancellation occurs after payment processing has begun, a 20% cancellation/restocking fee will be deducted from the total amount paid.

This fee covers administrative expenses, payment processing fees, transaction fees, restocking costs, currency conversion costs, taxes already incurred, and other non-recoverable expenses.

This cancellation fee applies only to the extent permitted by applicable law.

Shipping Address Responsibility

Customers are solely responsible for providing a complete and accurate shipping address.

If your order has not yet been shipped, please contact us immediately if your shipping address needs to be corrected.

If the courier identifies an incomplete or invalid address, we will attempt to contact you using the contact information provided with your order.

Where the courier provides a correction period (for example, four days), failure to respond within that period may result in the shipment being returned or disposed of according to the courier's policies.

Returned Packages

If a shipment is returned because of:

• an incorrect or incomplete shipping address;
• failure to collect the package;
• refusal of delivery; or
• any circumstance attributable to the customer,

the customer will be responsible for any applicable reshipping charges.

If the carrier disposes of the package, the order cannot be recovered and a replacement order must be placed.

If the carrier charges return fees that exceed the value of the merchandise, the order will not be eligible for refund or reshipment.

If tracking states that the package was returned because the addressee was unknown or for another customer-related delivery issue, original shipping charges are non-refundable because they have already been paid to the carrier.

Any eligible merchandise refund will be processed only after the returned package has been received and inspected.

VAT, Duties, Tariffs & Customs Fees

For shipments to the European Union, the United States, or any other destination where Durunaru prepays VAT, import duties, tariffs, customs charges, brokerage fees, or similar governmental charges on behalf of the customer, these amounts are non-refundable once the shipment has been dispatched.

These charges have already been remitted to the applicable authorities or service providers and cannot be recovered, even if the shipment is returned or refused.

Undeliverable Shipments

Customers are responsible for monitoring their shipment and collecting packages from customs offices, postal facilities, courier stations, or designated pickup locations within the applicable holding period.

Failure to collect a package may result in the shipment being returned to Durunaru.

Returned shipments may only be reshipped after the customer pays the applicable shipping charges.

U.S. Warehouse Returns

Packages returned to our U.S. warehouse are processed solely for return handling.

They are not stored indefinitely.

If a package qualifies for reshipment, the customer must pay the applicable shipping charges before reshipment.

If reshipment is not arranged within a reasonable period, the package may be disposed of in accordance with our internal procedures.

Carrier Delays, Lost Packages & Tracking

Delivery estimates are not guaranteed.

Carrier delays caused by customs inspections, weather conditions, operational issues, labor strikes, security inspections, or other events beyond our control are not the responsibility of Durunaru.

Standard Shipping

If tracking indicates that a package is delayed in customs, the shipment remains under the control of the destination country's customs authority.

Where possible, we will assist in opening an investigation through Korea Post.

Response times may take up to 15 business days or longer depending on the destination country.

Express Shipping (FedEx/DHL)

If an Express shipment experiences delays, customers should review the carrier's tracking information, which normally states the reason for the delay.

If tracking indicates a shipment has been delivered but you cannot locate it, please contact us within 4 calendar days so we may assist in opening a carrier investigation.

Delivered but Not Received

If tracking shows "Delivered" but you cannot locate your package:

• Check around your property and with household members.
• Contact your local carrier immediately.
• In the United States, contact USPS and request GPS delivery coordinates if applicable.

Durunaru has access only to the same tracking information provided by the carrier.

Parcel Theft

Once a shipment has been successfully delivered to the address provided by the customer, responsibility for the package transfers to the recipient, except where otherwise required by applicable law.

Durunaru is not responsible for theft occurring after confirmed delivery.

If your neighborhood experiences package theft, we recommend requesting that your carrier hold your package for pickup.

Damaged, Defective or Incorrect Items

Claims involving:

• damaged products;
• missing items;
• manufacturing defects; or
• incorrect products,

must be reported within 3 calendar days of delivery.

A continuous unboxing video is required.

The recording must clearly show:

• the unopened package;
• the shipping label;
• the package being opened; and
• all contents removed from the package.

Videos containing edits or interruptions may not be accepted.

This requirement helps us investigate claims fairly and reduce fraudulent claims.

Durunaru does not cover damage resulting from misuse, improper handling, accidents, or normal wear and tear after delivery.

Product Information

Durunaru sells products manufactured by third-party companies.

Product descriptions, specifications, colors, dimensions, and images are based on information supplied by the original manufacturer.

Minor manufacturing variations may occur, including but not limited to:

• slight color differences;
• size tolerances;
• material variations;
• printing differences;
• packaging updates; and
• small specification discrepancies.

Such variations do not constitute manufacturing defects.

Quality Control

Many products undergo inspection before shipment.

Electronic products and mood lights are tested before dispatch where applicable.

For quality assurance purposes, our packing process may be recorded.

Sale Items

The following are final sale unless otherwise required by applicable law:

• Sale items;
• Discounted items;
• Items purchased using promotional coupons; and
• Grade B products.

Grade B items contain known cosmetic or manufacturing imperfections and are sold at a discounted price.

Limitation of Liability

To the maximum extent permitted by applicable law, Durunaru shall not be liable for losses resulting from:

• incorrect shipping information supplied by the customer;
• refusal of delivery;
• failure to collect shipments;
• customs delays or inspections;
• postal or courier errors;
• delays caused by weather, natural disasters, strikes, or other events beyond our reasonable control; or
• theft occurring after confirmed delivery.

Nothing in this policy excludes or limits liability where such limitation is prohibited by applicable law.

Agreement

By placing an order with Durunaru, you acknowledge that you have read, understood, and agree to this Return & Refund Policy, together with our Terms of Service and Privacy Policy.