Customs and import taxes
Buyers are responsible for any customs duties or import taxes that may apply. Please note that we are not liable for delays caused by customs processes. Certain items, based on their harmonized codes, may incur additional customs fees depending on your country's regulations. As customs laws vary widely by country, these fees are difficult to predict and are determined solely by your local customs authorities.
Some items may be subject to random and infrequent customs inspections. If customs officials request additional information or documents from us, there could be a delay in the delivery process. Rest assured, we do our best to provide all necessary documentation to facilitate a smooth customs clearance.
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Detailed information for these countries:
Europe [Includes N. Ireland] and United Kingdom VAT and IOSS taxes. Australia and Canada Taxes.
You will pay at your country customs. Whether with FEDEX/DHL or with your post office. They will let you know how much you have to pay. You won't be able to receive your package if you do not pay for the customs taxes first. We don't collect taxes in our store.
United States Free Trade Agreement
Between South Korea and the United States, there is a free trade agreement allowing duty-free imports for packages valued up to $800 USD, including the cost of items and shipping. However, the final determination rests with U.S. customs, which may choose to apply additional fees or taxes. These charges could include costs related to inspections, paperwork, or harmonized codes associated with FDA regulations. Please note that we do not cover any such fees, taxes, or duties imposed by customs.
Thailand and Philippines
You will pay at your country customs. Whether with FEDEX/DHL or with your post office. They will let you know how much you have to pay. You won't be able to receive your package if you do not pay for the customs taxes first. We don't collect taxes in our store.
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Request of lower value for customs: We understand that customs taxes can be an inconvenience for our customers. However, in accordance with Korean Law, we are unable to declare lower values on shipments. We kindly ask for your understanding, as we must comply with these regulations.
Please be aware that customs regulations in some countries may require parcels to be opened for inspection. DuruNaru is not responsible for any actions taken by customs authorities, including the loss, seizure, or damage of items during this process. Unfortunately, we cannot offer compensation or replacements for such occurrences.
Notice Regarding TSCA Regulations [USA only]
If you purchase pens or markers from us within the USA, you may receive a letter from the TSCA (Toxic Substances Control Act) department. This letter is intended to confirm that the items you are purchasing contain ink and are safe for use.
If you need assistance filling out the form, please don’t hesitate to contact us. We will be happy to guide you through the process.
To avoid delays, please check your email inbox regularly and respond to the TSCA letter as soon as possible.
July, 1st 2022
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Europe and South America countries only [Standard Shipping]
Starting January 1st, 2025, all packages will include purchase invoices attached externally [on the package, clearly visible to customs agents] to facilitate a seamless customs process.
Date: December 18th 2024
By purchasing from us, you are agreeing these terms and conditions.