RETURN POLICY

Condition Of Return

Buyers are responsible for return shipping cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We will record a video while we open your return package as proof.

Item price refund will be given ONLY, as store points in your account [may take up to 5 business days to show in your Durunaru account]. Shipping fee won't be refunded.

We gladly accept returns and exchange.

  • Contact me within: 3 days of delivery
  • Ship items back within: 21 of delivery [from the date it has been delivered from the courier to your shipping address]

The following items can’t be returned or exchanged:

  • Customs or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for healthy/hygiene reasons)

Wrong/Insufficient Shipping Address:

Customer is responsible of the shipping address. If your order has not been shipped yet, it is possible to change it (Please, contact us first)

If there is any incomplete/wrong/insuffifient address, the courier will let us know and we will contact you as soon as possible (Only for Express Mail). We have a timeframe of 4 days to provide the right information to the courier. If there is not any answer within 4 days, the courier may dispose the package away or return to us (depends on each country policies/law).

If the package return to us we may get charge. If the customer wants their order:

  • Must pay for the shipping fee again.
  • In case the courier disposed the package, customer needs to order again.
  • If we got charge for the package return & exceed the items cost itself, need to order again.
  • If the courier system, stated that your package has been return because "Addressee Unknown", it is the same we have in the system. Shipping refund is impossible since we have paid already to the courier the amount. For the items refund will be in points ONLY [or we can just re-send your package again, but customer needs to pay for shipping] once we get the package back to us. Taxes fees can't be refunded.
  • In case customer has used a FREESHIPPING coupon. Customer will be given store points minus the shipping fee we have paid [ and minus Korean customs fee if there is any]

Items on sale

Items on sale, items purchased with coupon or discounted item are final sale.

Items Grade B

Items that are Grade B are final sale. Grade B means that there may be some imperfection on print, production or etc.

By you purchasing from us, you are agreeing these terms.

 

July, 1st 2022

 

 

 

 

 

Also, this applies and it is connect to Shipping Policy, Return Policy, Exchange Policy, Replacement Policy. For some purchase with coupons may change the policy. Please, read thoroughly.