NOTICE – PLEASE READ
We would like to clearly explain our international shipping process for U.S. orders, as some delays are beyond our control.
To minimize delays during customs clearance, we ship using an expensive customs express method. In addition, import tariffs are covered by us, so customers are not required to pay additional duties upon delivery. This is a benefit we provide to reduce your overall cost.
As stated in our bulletin news, the Christmas shipping cut-off date was November 24, 2025. Orders placed after this date were not guaranteed to arrive before Christmas due to international transit, customs processing, and peak-season volume.
If you have received a tracking number, this means your package has already left our warehouse in Korea and is in transit. At that stage, one of the following applies:
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The package is currently in U.S. Customs processing, or
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The package has already been handed over to USPS, but USPS has not scanned the package yet.
Please note that USPS does not always scan packages at pickup. Scans are often updated only after the package arrives at a major USPS hub, especially during busy seasons.
All shipments are first sent using FedEx master boxes, which allows tracking through U.S. Customs. While this enables us to monitor shipments during the customs stage, U.S. Customs processing times are outside of our control, and delays may occur—particularly during peak seasons.
If one of our Customer Service representatives has informed you that your package has been handed over to USPS, that information is accurate. We internally track all shipments, even when public tracking has not yet updated.
We actively monitor all shipments; however, delays caused by U.S. Customs or USPS are outside of our control.
If guaranteed faster scans, premium delivery speed, or direct handling of tariffs is required, higher-cost shipping options will apply in the future, including increased shipping fees and separate tariff charges.
Thank you for your understanding.
DuruNaru
Customer Service Team
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Returns Due to Customer Error (Exchanges for a Different Item)
If a return is requested due to a customer mistake—such as ordering the wrong item—the customer is responsible for sending the package back to our South Korea address. Please note that our U.S. warehouse does not handle repacking nor keep returned items in stock. We appreciate your understanding regarding this matter.
For more detailed information, please refer to our full Return Policy here:
https://www.durunaru.com/pages/return-of-policy