NOTICE – PLEASE READ
We’d like to provide a clear explanation of our international shipping process for U.S. orders, as some delays are unfortunately beyond our control.
To help minimize delays during customs clearance, we ship using an express customs method. Import tariffs and customs processing fees are fully covered by us, so customers do not need to pay additional duties upon delivery. This is one of the ways we aim to reduce your overall cost.
As mentioned in our bulletin, the Christmas shipping cut-off date was November 24, 2025. Orders placed after this date were not guaranteed to arrive before Christmas due to international transit, customs processing, and peak-season shipping volume.
If you have received a tracking number, your package has already left our warehouse in Korea and is in transit. At this stage, one of the following applies:
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Your package is currently being processed by U.S. Customs, or
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Your package has been handed over to USPS, but it has not yet been scanned in their system.
Please note that USPS does not always scan packages immediately upon pickup. Tracking updates often appear only after the package reaches a major USPS hub, especially during busy seasons.
All shipments are first sent using FedEx master boxes, which allows us to monitor packages through customs. While this tracking enables us to follow your order, U.S. Customs processing times are outside our control, and delays may occasionally occur.
If a Customer Service representative has informed you that your package has been handed over to USPS, this information is accurate. We track all shipments internally, even when public tracking has not yet updated.
We actively monitor every shipment, but delays caused by U.S. Customs or USPS are unfortunately outside of our control.
For faster scans, premium delivery speed, or direct handling of tariffs, higher-cost shipping options would apply in the future, including increased shipping fees and separate tariff charges.
We truly appreciate your understanding and patience.
Warm regards,
DuruNaru | Customer Service Team
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Returns Due to Customer Error (Exchanges for a Different Item)
If a return is requested due to a customer mistake—such as ordering the wrong item—the customer is responsible for sending the package back to our South Korea address. Please note that our U.S. warehouse does not handle repacking nor keep returned items in stock. We appreciate your understanding regarding this matter.
For more detailed information, please refer to our full Return Policy here:
https://www.durunaru.com/pages/return-of-policy