Politique d’expédition

By placing an order with Durunaru ("Durunaru," "we," "our," or "us"), you acknowledge that you have read, understood, and agree to this Shipping & Purchase Policy, together with our Return & Refund Policy, Exchange Policy, Terms of Service, and Privacy Policy.

Nothing in this policy limits or excludes any consumer rights that cannot be excluded under applicable law.

Part 1:

1.1. Shipping Methods

All orders include a tracking number, allowing customers to monitor the status of their shipment throughout the delivery process.

Durunaru currently offers the following shipping methods:

Standard Shipping

  • Shipped via Korea Post (K-Packet), authorized forwarding partners, or private logistics providers depending on the destination country.
  • Tracking is included.

Express Shipping

  • Shipped via FedEx or EMS where available.
  • Tracking is included.
  • Express shipping availability may vary by destination.

The shipping carrier used for your order is selected based on your chosen shipping method and destination.

1.2. Order Processing

Orders are normally processed within 2 business days after payment has been successfully received.

Orders placed after 12:00 PM Korea Standard Time (KST) will begin processing on the following business day.

Processing times may be extended due to circumstances including, but not limited to:

  • High order volume;
  • Busy seasons (October through February);
  • Large or complex orders;
  • Supplier restocking;
  • Carrier collection schedules;
  • Delays in tracking number activation by the shipping carrier; or
  • Other circumstances beyond our reasonable control.

During our busy season, processing may take up to 7 business days before shipment.

Selecting Express Shipping does not reduce our processing time unless otherwise stated.

Business days are Monday through Friday and exclude weekends and public holidays in South Korea and the destination country.

1.3. Delivery Estimates

Delivery times displayed on our website are estimates only and are not guaranteed.

Once your order has been transferred to the shipping carrier, delivery times are outside Durunaru's control.

Actual delivery times may vary due to:

  • Customs inspections;
  • Weather conditions;
  • Transportation disruptions;
  • Carrier operational delays;
  • National holidays;
  • Security inspections; or
  • Other circumstances beyond our reasonable control.

Durunaru is not liable for carrier delays once the shipment has been accepted by the shipping provider.

1.4. Order Cancellation

Orders begin processing shortly after they are placed.

For this reason, cancellation requests cannot be guaranteed.

If you need to cancel or modify your order, please contact us as soon as possible. We will make reasonable efforts to assist you if your order has not yet entered processing or shipment.

If Durunaru approves a cancellation after payment processing has begun, a 20% cancellation/restocking fee will be deducted from the total amount paid.

The cancellation fee covers administrative costs, payment processing fees, transaction fees, currency conversion fees, applicable taxes already incurred, and inventory restocking expenses.

This fee applies only to the extent permitted by applicable law.

1.5. Returns & Exchanges

We gladly accept eligible returns and exchanges in accordance with our Return & Refund Policy.

To qualify:

  • Contact us within 3 calendar days after your package has been delivered.
  • Return the item within 21 calendar days from the delivery date.
  • Returned items must be unused and in their original condition with all original packaging.

Additional eligibility requirements, refund methods, and exclusions are described in our Return & Refund Policy.

1.6. Shipping Address Responsibility

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately.

Address changes can only be made before the order has been shipped.

For Express Shipping, the carrier may contact either Durunaru or the customer directly if additional address information is required.

If the carrier requests updated delivery information, customers must respond within the timeframe specified by the carrier. Failure to respond may result in the shipment being returned to us or disposed of in accordance with the carrier's policies.

Durunaru is not responsible for delivery failures caused by incorrect, incomplete, or outdated shipping information provided by the customer.

1.7. Undeliverable Shipments & Returned Packages

By placing an order, the customer agrees to provide a complete and accurate shipping address and to monitor the shipment until delivery.

If a package is held at a local post office, carrier station, customs office, or designated pickup location, the customer is solely responsible for collecting the package within the carrier's specified holding period.

Failure to collect the package may result in the shipment being returned to Durunaru or otherwise handled in accordance with the carrier's policies.

If a shipment is returned because of:

  • an incorrect or incomplete shipping address;
  • failure to collect the package;
  • refusal of delivery;
  • the recipient being unavailable; or
  • any other reason attributable to the customer,

the customer will be responsible for all applicable reshipping costs.

Reshipment will only be arranged after the applicable shipping fees have been paid.

If the shipping carrier disposes of the package, the order cannot be recovered and a new order must be placed.

If the shipping carrier charges return fees that exceed the value of the merchandise, the order will not qualify for a refund or reshipment.

If tracking indicates the shipment was returned due to "Addressee Unknown" or another customer-related delivery issue, the original shipping charges are non-refundable because they have already been paid to the shipping carrier.

Any eligible refund for returned merchandise will be processed only after the returned package has been received and inspected.

If a customer originally received free shipping through a promotional offer or coupon, any eligible refund may be reduced by the shipping costs originally paid by Durunaru and any non-refundable customs processing fees incurred.

1.8. P.O. Boxes

Express Shipping is not available for P.O. Boxes.

Certain Standard Shipping destinations and Flat Rate Shipping destinations also do not accept deliveries to P.O. Boxes.

Customers are responsible for confirming that their delivery address is eligible for the selected shipping method.

If a P.O. Box is provided for a shipping method that does not support it, Durunaru may request an alternative address before shipment. Failure to provide a valid address may result in order cancellation or return processing in accordance with this policy.

Part 2

International shipments may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other government-imposed charges depending on the destination country.

Unless otherwise stated in this policy, these charges are the sole responsibility of the customer.

Durunaru is not responsible for delays caused by customs authorities, border inspections, or government agencies. Customs clearance procedures vary by country and may result in additional processing time beyond our control.

Certain products may be subject to additional customs duties based on their Harmonized System (HS) or Harmonized Tariff Schedule (HTS) classification. These charges are determined solely by the customs authorities of the destination country.

From time to time, customs authorities may inspect shipments or request additional documentation before releasing a package. If requested, Durunaru will make reasonable efforts to provide the necessary documentation to assist with customs clearance.

If a customer fails or refuses to pay any applicable customs duties, taxes, tariffs, brokerage fees, or other government-imposed charges, the shipment may be returned to Durunaru, abandoned, or disposed of by the carrier or customs authority in accordance with local laws.

Any additional costs resulting from such action, including return shipping charges, customs processing fees, or disposal fees, shall be the responsibility of the customer.

2.1. European Union Orders

Effective for orders placed on or after June 28, 2026, at 12:01 AM (KST):

For shipments to the 27 member states of the European Union, Durunaru prepays all applicable VAT, import duties, tariffs, customs fees, and brokerage charges on behalf of the customer.

Customers should not be required to pay additional customs charges upon delivery unless additional charges are imposed by the destination country's authorities due to circumstances beyond our control.

Any VAT, duties, tariffs, customs charges, or similar government fees prepaid by Durunaru are non-refundable once the shipment has been dispatched, including where the shipment is returned, refused, or undeliverable.

2.2. United Kingdom, Canada & Australia

Import requirements, customs procedures, and tax regulations vary by country.

Where Durunaru does not specifically state that taxes or duties are prepaid, customers are responsible for paying all applicable import duties, VAT, GST, customs fees, brokerage charges, or similar government-imposed charges required by their destination country.

Failure to pay these charges may result in the shipment being delayed, returned, or disposed of by the customs authority or shipping carrier.

2.3. United States Orders

Effective for orders placed on or after August 25, 2025, at 12:01 AM (KST):

Durunaru prepays applicable U.S. customs duties, tariffs, brokerage fees, and related import charges for eligible shipments to the United States.

Customers should not be required to pay additional customs charges upon delivery unless additional government fees are imposed outside of our prepaid shipping program.

Effective August 28, 2025, the U.S. de minimis duty-free exemption no longer applies. Import duties, tariffs, taxes, brokerage fees, or other government-imposed charges may apply as required by U.S. Customs and Border Protection or other applicable authorities.

Additional information regarding shipments to the United States is available in our USA Shipping Guide.

2.4. Thailand & Philippines

Customers are responsible for paying any customs duties, taxes, import charges, brokerage fees, or similar government fees assessed by their country's customs authority.

Whether your shipment is delivered by EMS, FedEx, or your national postal service, you may be required to pay these charges before your package can be released for delivery.

Durunaru does not collect these charges at checkout unless specifically stated.

2.5. Customs Declaration Value

Customers may request that a shipment be declared at a lower customs value to reduce import charges.

However, Durunaru cannot accommodate these requests.

In accordance with Korean export laws and customs regulations, all customs declarations must accurately reflect the actual purchase value of the goods.

We are legally prohibited from declaring false values, misrepresenting the contents of a shipment, or marking commercial shipments as gifts.

We appreciate your understanding and cooperation.

2.6. Customs Inspection

Customs authorities in any country may open, inspect, examine, or hold shipments without prior notice.

Durunaru is not responsible for delays, loss, damage, seizure, confiscation, or destruction of goods resulting from actions taken by customs authorities or other government agencies.

Unfortunately, replacement, compensation, or reimbursement cannot be provided for actions taken by customs officials that are beyond our control.

2.7. TSCA Notice (United States Only)

Certain products containing ink, including pens and markers, may be subject to requirements under the Toxic Substances Control Act (TSCA).

Customers located in the United States may receive a request from the shipping carrier or customs authorities asking them to complete a TSCA declaration before their shipment can be released.

If you receive a TSCA request and require assistance completing the required documentation, please contact us and we will be happy to assist.

To avoid unnecessary delivery delays, customers are encouraged to monitor their email regularly and respond promptly to any requests from customs authorities or shipping carriers.

2.8. Express Shipping Surcharges (Australia, India & Pakistan)

Certain remote or extended delivery areas serviced by FedEx or EMS may be subject to additional carrier surcharges based on postal code, delivery location, or shipment weight.

If an additional shipping surcharge applies, Durunaru will contact the customer before dispatch.

Customers may choose to:

  • Pay the additional shipping surcharge;
  • Provide an alternative delivery address, if available; or
  • Cancel the order before shipment if the order has not yet entered processing.

Customers are welcome to contact us before placing an order to confirm whether their shipping address is located within a surcharge area.

2.9. South America Shipping

For certain South American destinations, shipping rates are calculated based on the country's primary service area or capital city.

Shipments destined for remote locations may be subject to additional shipping charges depending on the carrier's service area and the shipment's weight.

If an additional shipping charge applies, Durunaru will contact the customer before shipment to discuss the available options.

Standard Shipping to Chile and Brazil is generally excluded from these additional location-based surcharges.

Additional carrier surcharges are determined solely by the shipping carrier and are beyond Durunaru's control.

Part 3:

3.1. Carrier Responsibility

Once a shipment has been accepted by the shipping carrier, delivery is subject to the carrier's operating procedures and policies.

To the maximum extent permitted by applicable law, Durunaru is not liable for delays, delivery failures, or other issues arising from circumstances beyond our reasonable control, including but not limited to:

  • Errors or delays caused by the destination country's postal service or shipping carrier.
  • Incorrect, incomplete, or outdated shipping information provided by the customer.
  • Delivery restrictions related to P.O. Boxes, parcel lockers, or addresses not accepted by the selected shipping method.
  • Customs inspections, customs holds, or actions taken by government authorities.
  • Weather conditions, transportation disruptions, labor strikes, or other force majeure events.
  • Theft or loss occurring after the carrier has confirmed successful delivery.
  • Damage resulting from misuse, improper handling, normal wear and tear, or accidental damage after delivery.

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

3.2. Shipments Marked as Delivered

If the carrier's tracking system shows that a shipment has been successfully delivered, Durunaru considers the order fulfilled unless there is evidence of carrier error.

If your package is marked as "Delivered" but cannot be located:

United States

  • Contact USPS or the applicable shipping carrier as soon as possible.
  • Request the GPS delivery coordinates or proof of delivery, if available.
  • Check with household members, neighbors, apartment management, or your local post office.

Other Countries

  • Contact your local postal service or shipping carrier immediately for assistance.
  • Check with neighbors or your building management before reporting the shipment as lost.

Durunaru will provide reasonable assistance in communicating with the shipping carrier whenever possible.

3.3 Shipments That Appear Not to Be Moving

A shipment may temporarily stop updating while undergoing customs clearance, carrier transfer, security inspection, or operational processing.

This does not necessarily indicate that the shipment has been lost.

Standard Shipping

If a shipment appears not to be moving, it may still be awaiting customs clearance or transfer to the destination country's postal service.

Where available, Durunaru can submit an inquiry through Korea Post. Investigation times vary by destination country and may take up to 15 business days or longer.

Express Shipping (FedEx & EMS)

Customers are encouraged to check the carrier's tracking website for the latest shipment status.

Tracking may indicate the reason for the delay, including:

  • Customs clearance
  • Weather disruptions
  • Operational delays
  • Security inspections
  • Awaiting customs payment
  • Delivery rescheduling

If additional assistance is required, please contact us and we will work with the carrier to investigate the shipment where possible.

3.4. Lost Shipments

If you believe your shipment has been lost, please contact us as soon as possible.

Where permitted by the shipping carrier, Durunaru will assist in opening an investigation.

Please note that investigation procedures and eligibility for compensation are determined solely by the shipping carrier and may vary depending on the shipping service selected.

3.5 Damaged Shipments

If your order arrives damaged or with missing items, you must contact Durunaru within three (3) calendar days of delivery.

To process your claim, a continuous unboxing video is required.

The video must clearly show:

  • The unopened parcel;
  • The shipping label;
  • The package being opened without interruption; and
  • All contents being removed from the package.

Claims submitted without the required video, or submitted after the reporting period, may be denied.

For shipments sent via FedEx Express or EMS, Durunaru will assist customers in submitting eligible damage claims with the shipping carrier where applicable.

3.6 Parcel Theft

Once a shipment has been successfully delivered to the address provided by the customer, responsibility for the package transfers to the recipient, except where otherwise required by applicable law.

Durunaru is not responsible for packages stolen after confirmed delivery.

Customers who believe their neighborhood may be at risk for package theft are encouraged to request that the shipping carrier hold their package for pickup at a local carrier facility.

3.7. Our Commitment

Although many shipping issues are outside our control, Durunaru is committed to assisting customers whenever reasonably possible.

We will make reasonable efforts to communicate with shipping carriers, submit inquiries where available, and provide any documentation necessary to help resolve shipping-related issues.

Part 4:

4.1. Product Information

Durunaru is an authorized retailer of products manufactured by third-party brands and manufacturers. Unless expressly stated otherwise, Durunaru does not manufacture the products offered for sale.

Product descriptions, specifications, photographs, dimensions, colors, packaging, and other product information are provided by the respective manufacturers or suppliers. While we make reasonable efforts to ensure that all information displayed on our website is accurate, manufacturers may revise product specifications, packaging, colors, materials, or designs without prior notice.

Accordingly, minor differences between the product received and the product description or photographs do not constitute a manufacturing defect or an incorrect item.

Examples of acceptable manufacturing variations include, but are not limited to:

  • Slight differences in color, finish, or material;
  • Minor variations in dimensions or weight;
  • Manufacturer packaging updates or redesigns;
  • Small differences in product specifications (for example, a notebook containing 97 pages instead of 98 pages);
  • Minor printing or production variations.

These variations are considered normal manufacturing tolerances and do not qualify for replacement, exchange, or refund unless otherwise required by applicable law.

4.2. Damaged, Defective or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, has missing components, or you receive an incorrect item, you must notify Durunaru within three (3) calendar days after the delivery date.

To process any claim, customers must provide a continuous, unedited unboxing video.

The video must clearly show:

  • The unopened shipping package (box or mailing envelope);
  • The shipping label;
  • The package being opened without interruption;
  • All contents being removed from the package; and
  • The condition of the items immediately after opening.

Claims submitted without the required video evidence or after the reporting period may be denied.

This requirement protects both our customers and Durunaru by allowing us to verify that the shipment was received in the condition in which it was dispatched.

Damage resulting from misuse, improper handling, accidents, normal wear and tear, improper storage, or modifications made after delivery is not covered under our replacement or refund policies.

4.3. Fraud Prevention

To protect both our customers and our business, Durunaru maintains strict verification procedures for product claims.

We have experienced cases involving fraudulent claims, including product substitution, intentional damage, and claims involving items purchased from other retailers.

For this reason, unboxing video evidence is required for all claims involving:

  • Shipping damage;
  • Manufacturing defects;
  • Missing items;
  • Incorrect products; or
  • Missing accessories or components.

Claims that cannot be reasonably verified may be declined.

4.4. Quality Control

Many products undergo inspection before shipment.

Where applicable:

  • Electronic products and mood lights are tested before dispatch.
  • Packaging stations may include date and time identification for quality assurance.
  • Packing procedures may be monitored and recorded for verification and fraud prevention purposes.

These records may be used to investigate claims involving missing, damaged, or incorrect items.

4.5. Supplier Availability & Sold-Out Items

Durunaru works closely with multiple manufacturers and distributors; however, product availability cannot always be guaranteed.

During busy periods, particularly between October and February, items may become unavailable after an order has been placed.

If one or more items become unavailable, Durunaru reserves the right to:

  • Remove the unavailable item(s) from the order;
  • Issue a refund for the unavailable item(s);
  • Offer a suitable replacement, subject to customer approval; or
  • Hold the order if a confirmed restock is expected within approximately two (2) weeks.

If an item is expected to be restocked within two (2) weeks, we will contact the customer to determine whether they wish to wait for the restock or receive a refund.

Some products remain subject to final supplier confirmation. If a supplier is unable to fulfill an item for any reason, Durunaru reserves the right to cancel that portion of the order and issue an appropriate refund.

4.6. Fair Trading Policy

Durunaru is committed to providing genuine products, honest customer service, and a fair shopping experience.

In return, we ask our customers to communicate honestly and cooperate throughout the claims process.

Our policies are designed to protect both our customers and our business by ensuring that all claims are handled fairly, consistently, and transparently.

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

Part 5:

Product-Specific Policies

The following products have manufacturer-specific characteristics and quality standards. By purchasing these items, customers acknowledge and accept these product-specific conditions.

5.1. PVC Products

Due to the manufacturing process of PVC materials, minor cosmetic imperfections may naturally occur.

These may include, but are not limited to:

  • Minor scratches or surface marks;

  • Slight bends or warping;

  • Small pressure marks;

  • Minor scuffs;

  • Light manufacturing residue; or

  • Other cosmetic imperfections resulting from the production process.

These characteristics are considered normal manufacturing tolerances and do not constitute manufacturing defects.

Accordingly, these conditions are not eligible for replacement, exchange, or refund unless otherwise required by applicable law.

5.2. Mini Cabinet Lockers & Drawers

Mini Cabinet Lockers and Drawers are manufactured using painted metal components.

As a result of the manufacturing and assembly process, these products may contain cosmetic or functional imperfections, including but not limited to:

  • Minor dents;

  • Surface scratches;

  • Paint imperfections;

  • Slightly bent metal components;

  • Doors or drawers that may not open or close perfectly; and

  • Minor alignment variations.

These products are sold as Grade B quality in accordance with the manufacturer's quality standards.

These characteristics are considered part of the product and do not qualify for replacement, exchange, or refund unless otherwise required by applicable law.

Customers are encouraged to review the product description carefully before purchasing.

5.3. Duckyworld Products

Durunaru offers products manufactured by Duckyworld and its affiliated brands.

Due to the manufacturer's production process, Duckyworld products may exhibit cosmetic or production-related variations, including but not limited to:

  • Air bubbles or uneven surfaces on covers or sleeves;

  • Minor color or illustration variations;

  • Visible adhesive or glue residue;

  • Slight size differences (approximately 1–2 cm);

  • Torn or detached inner sleeves;

  • Sticky sleeves;

  • Packaging or accessory changes without prior notice;

  • Different chains or hardware;

  • Sleeve sizes that vary slightly from the manufacturer's stated dimensions;

  • Detached spines;

  • Inclusion or omission of promotional illustration cards;

  • Variations in sleeve quantity; and

  • Other minor manufacturing inconsistencies.

Although Durunaru performs reasonable quality inspections before shipment, these characteristics originate from the manufacturer and may not always be detectable before dispatch.

For this reason, Duckyworld products are sold as Grade B quality under the manufacturer's quality standards.

The manufacturer does not accept returns or exchanges for these cosmetic or production-related characteristics.

Accordingly, all sales of Duckyworld products are final, and these items are not eligible for replacement, exchange, or refund for the manufacturing variations described above, unless otherwise required by applicable law.

5.4. Duckyworld Brands

This policy applies to products manufactured under, or associated with, the following Duckyworld brands, including but not limited to:

  • Meowx2

  • Animelong

  • Petit Photo

  • Milko

  • Pink Bomb

  • KimHamshu

  • Sweet Tooth

  • Fruits#

  • Shugo Chara

  • Selected Sanrio products manufactured by Duckyworld

Durunaru reserves the right to update this list as manufacturers introduce new brands or product lines.

Part 6:

6.1. Coupon Codes

Customers are responsible for entering any promotional or discount code during checkout and verifying that the discount has been successfully applied before completing payment.

Durunaru cannot apply coupon codes retroactively once an order has been placed.

Some payment methods, including Shop Pay, Apple Pay, Shop App, or other accelerated checkout services, may refresh the checkout session when a customer signs in. This may cause a previously entered coupon code to be removed.

Customers are encouraged to review their order summary carefully before completing payment.

6.2. Returning Customer Discount

Eligible returning customers may receive access to exclusive promotional discounts, including our 20% OFF returning customer coupon for qualifying orders.

To redeem returning customer discounts:

  • Customers must sign in using the same Durunaru account used for their previous purchase.

  • The order must satisfy any applicable minimum purchase requirement.

  • The coupon must be entered during checkout before payment is completed.

Unless otherwise stated, coupon discounts may be applied to both regular-priced and sale items.

Durunaru reserves the right to modify, suspend, or discontinue promotional offers at any time without prior notice.

6.3. Shop Pay

Durunaru offers Shop Pay as an optional accelerated checkout service provided by Shopify.

Customers who choose to use Shop Pay may securely save their shipping, billing, and payment information for future purchases.

Verification methods, payment processing, account management, installment payments, and other Shop Pay features are operated solely by Shopify.

Customers wishing to update their Shop Pay information should do so through their Shop Pay account.

For assistance with Shop Pay accounts or payment verification, customers should refer to Shopify's official Shop Pay Help resources.

Durunaru is not responsible for technical issues, verification delays, payment processing errors, or account-related matters arising from the use of Shop Pay.

6.4. South Korea Shipping

Orders shipped within South Korea qualify for free shipping when the order subtotal is US$40.00 or more after discounts have been applied.

Orders below US$40.00 are subject to a US$3.00 domestic shipping fee.

Deliveries to Jeju Island are subject to an additional US$3.00 surcharge.

Many customers use Korean forwarding companies for international shipments.

If a delivery address is provided in English, Durunaru will make reasonable efforts to convert the address into Korean for shipping purposes.

Whenever possible, customers are encouraged to provide their delivery address in Korean to reduce the risk of delivery delays or address errors.

If clarification is required, we will contact the customer before shipment.

6.5. Sold-Out Items

If an item purchased with a promotional coupon becomes unavailable after the order is placed, Durunaru may offer one of the following options:

  • Exchange the unavailable item for another item of equal value;

  • Exchange for a higher-priced item upon payment of the price difference; or

  • Exchange for a lower-priced item, in which case store credit may be issued for the remaining balance.

Where applicable consumer protection laws require a refund, those rights remain unaffected.

6.6. Final Sale

Items identified as Final Sale are not eligible for cancellation, return, exchange, or refund unless otherwise required by applicable law.

Customers are encouraged to review all product descriptions carefully before completing their purchase.

6.7 Account Suspension & Termination

Durunaru is committed to maintaining a safe, respectful, and trustworthy shopping environment.

We reserve the right to suspend or permanently terminate customer accounts that engage in conduct including, but not limited to:

  • Fraud or attempted fraud;

  • Chargebacks or payment disputes made in bad faith;

  • Abuse of our rewards, coupon, referral, or loyalty programs;

  • Creation of multiple accounts to circumvent promotions or account restrictions;

  • Harassment, threats, or abusive conduct toward Durunaru employees;

  • Discriminatory, hateful, or unlawful conduct; or

  • Any material violation of these Terms and Policies.

Where appropriate, Durunaru may investigate suspected violations using information reasonably available to us, including account activity, order history, payment information, shipping information, and technical identifiers.

6.8. Business Days

Unless otherwise specified, Business Days mean Monday through Friday, excluding public holidays observed in South Korea and any applicable public holidays that affect delivery operations in the destination country.

6.9. Related Policies

The following policies form part of these Terms and should be read together:

  • Replacement Policy

  • Return & Refund Policy

  • Exchange Policy

6.10. Acceptance of Terms

By placing an order through Durunaru, you acknowledge that you have read, understood, and agree to be bound by these Shipping & Purchase Policies, together with our Return, Replacement, Exchange, and other policies published on our website.

Nothing in these policies limits any rights that customers may have under applicable consumer protection laws.

6.11. Reservation of Rights

Durunaru reserves the right to modify, update, amend, or replace these policies at any time without prior notice.

The version published on our website at the time an order is placed will apply to that order unless otherwise required by applicable law.

Part 7:

7.1 Limitation of Liability

To the maximum extent permitted by applicable law, Durunaru shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of business, loss of data, or other economic losses arising out of or relating to the purchase, shipment, delivery, delay, or use of any products purchased from our store.

Durunaru's total liability for any claim relating to an order shall not exceed the amount paid by the customer for the specific product(s) giving rise to the claim, except where a greater liability is required by applicable law.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable consumer protection laws.

7.2. Force Majeure

Durunaru shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, earthquakes, floods, typhoons, or severe weather;
  • Fire, explosions, or accidents;
  • Epidemics, pandemics, or public health emergencies;
  • War, terrorism, civil unrest, or government actions;
  • Customs inspections or government restrictions;
  • Labor disputes, strikes, or transportation disruptions;
  • Shipping carrier delays or operational interruptions;
  • Power outages, internet failures, or technical system failures; or
  • Any other event beyond our reasonable control.

In such circumstances, Durunaru's obligations will be suspended for the duration of the event, and we will make reasonable efforts to resume normal operations as soon as practicable.

7.3. Severability

If any provision of these Shipping & Purchase Policies is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

The invalidity or unenforceability of any individual provision shall not affect the validity or enforceability of the remaining provisions of these policies.

7.4. Entire Agreement

These Shipping & Purchase Policies, together with our Return & Refund Policy, Replacement Policy, Exchange Policy, Privacy Policy, Terms of Service, and any other policies published on the Durunaru website, constitute the entire agreement between the customer and Durunaru regarding the purchase, shipment, and delivery of products.

These policies supersede any prior representations, communications, or understandings relating to the same subject matter, except where otherwise required by applicable law.

7.5. Governing Law

These Shipping & Purchase Policies shall be governed by and interpreted in accordance with the laws of the Republic of Korea, without regard to its conflict of law principles.

Nothing in this section shall limit or deprive consumers of any mandatory rights or protections granted under the consumer protection laws of their country of residence where such rights cannot legally be waived.

7.6. Contact Us

If you have any questions regarding these Shipping & Purchase Policies, please contact our Customer Support team through the contact information provided on the Durunaru website.

We are committed to providing prompt assistance and will make reasonable efforts to respond to all inquiries as quickly as possible.

July, 1st 2022
Updated: August 20th 2025

 

July, 1st 2022
Updated: August 20th 2025

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Terms and Condition for FREE SHIPPING 99.99USD

- If item arrived damage due to the courier [fedex, dhl, usps or forwarder]. We are not responsible of it. We won't be able to send a replacement. FREE SHIPPING does not qualify for any kind of replacement/refund.

- If item is a faulty item due to production and the item was sealed:

1. Return the item back to us [shipping cost is cover by the customer]

2. The product company will send you a replacement.

By you purchasing from us, you are agreeing these terms.

June 25th 2024

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